Frequently Asked Questions

AutoSuite is a cloud-based garage management platform built on Zoho Creator. It streamlines your entire operation from vehicle check-in to invoice delivery — including digital job cards, real-time tracking, customer communication, invoicing, employee management, leads CRM, and analytics — all in one system. It replaces paper job cards, manual scheduling, and scattered data with a unified digital workflow. Used by 5,000+ active users across the UAE and GCC.

Most garages are up and running within 1–2 weeks. Our onboarding team handles: initial setup and configuration (1–2 days), data migration from your existing system (2–3 days), staff training and familiarization (2–3 days), and go-live support. You can start with core features immediately and add optional features (mobile apps, integrations, SMS/WhatsApp) as you grow — with no disruption to your existing operations.

Yes. All AutoSuite plans include core features (digital job cards, invoicing, tracking, customer profiles, analytics). You can add optional features anytime: mobile apps (Customer & Staff), SMS/WhatsApp notifications, integration add-ons (QuickBooks, Xero, Stripe, etc.), and advanced reporting. No need to commit to everything upfront — scale as your needs grow.

Support includes: onboarding team for setup, configuration, and data migration; email support at support@safo.ae; Help Center with guides and tutorials; product updates and feature releases; security team at security@safo.ae for compliance questions; and sales team at sales@safo.ae for pricing and add-on questions. Enterprise customers get dedicated support options.

Yes. You can start a 14-day free trial (no credit card required) or schedule a personalised demo with our sales team. Visit the Pricing page to start a trial, or contact sales@safo.ae to schedule a demo.

You can cancel your subscription anytime with 30 days' notice. Upon cancellation, we provide a 30-day data export window, after which data is archived according to our retention policy. There are no long-term contracts or early termination fees.

We offer a 14-day money-back guarantee on your first month if you're not satisfied. After that, billing is monthly or annual and refunds are evaluated on a case-by-case basis. Contact support@safo.ae to request a refund.

All plans include: digital job cards, email notifications, invoice generation, customer profiles & service history, real-time job tracking, web dashboard, leads CRM, employee management, and analytics. Optional add-ons available for additional cost include: mobile apps (Customer & Staff), SMS notifications, WhatsApp messaging, payment processing, and integration add-ons.

No. AutoSuite works perfectly with email notifications included by default. SMS and WhatsApp are optional add-ons you can enable during onboarding if you want additional customer communication channels. Our onboarding team helps with setup if you choose these options.

We're actively developing: Time & attendance tracking (automatic clock in/out for technicians), Payroll integration (auto-calculate payroll based on hours/commission), Shift scheduling (plan weekly schedules, assign shifts), Lead scoring (auto-prioritize hot leads), Predictive analytics (forecast revenue, predict churn), and SAFO AutoHealth (predictive maintenance alerts). Existing customers get access automatically when these features roll out.

There are two separate mobile apps. The Customer Mobile App (AED 15,000/year, up to 5,000 users) lets customers track their vehicles, book appointments, view and approve invoices, and receive push notifications. The Garage Staff Mobile App (AED 5,000/year) lets technicians view assigned jobs, update task status, log service notes, and access customer history. Both are optional — AutoSuite works fully via the web dashboard.

No. Customers can also receive real-time updates via email (included by default), get SMS/WhatsApp notifications (with add-on setup), or view invoices via email links. The mobile app is optional but provides the best customer experience.

Yes. AutoSuite can be configured for custom job types and service categories, custom fields and inspection checklists, custom invoicing and quote templates, custom reporting and analytics, and custom workflows and approval processes. Enterprise customers can request custom development for complex needs beyond standard configuration.

You can configure SMS notifications (requires SMS gateway setup), WhatsApp messaging (requires WhatsApp Business Account), or the Customer Mobile App (customers log in to see updates), or a combination. Email is always available as a backup channel.

AutoSuite pricing depends on your plan (Essential, Professional, Advanced, or Custom). Optional add-ons include: Customer Mobile App (AED 15,000/year), Garage Staff Mobile App (AED 5,000/year), and integration add-ons (AED 3,000 each). SMS/WhatsApp setup is variable based on provider. See our Pricing page for full details or contact sales@safo.ae for a custom quote.

All plans include: digital job cards, email notifications, invoice generation, customer profiles, real-time tracking, web dashboard, leads CRM, employee management, and analytics. Higher tiers add more advanced features, integrations support, and dedicated support options. Visit the Pricing page for a full tier comparison.

Yes. Upgrading takes effect immediately with prorated billing. Downgrading takes effect on the next billing cycle. Contact sales@safo.ae to change your plan.

Contact sales@safo.ae to purchase add-ons: Customer Mobile App (AED 15,000/year), Garage Staff Mobile App (AED 5,000/year), and integration add-ons (AED 3,000 per integration). The sales team will guide you through setup and configuration. You can add these anytime, even after your initial launch.

Both are available. Monthly billing lets you pay month-by-month and cancel anytime. Annual billing offers a 10–15% discount versus monthly. Choose at signup or contact sales@safo.ae to switch.

Yes. Annual plans get a 10–15% discount compared to monthly billing. Contact sales@safo.ae for large team discounts (20+ users), multi-year contract discounts, and Enterprise volume pricing.

AutoSuite accepts credit cards (Visa, Mastercard, American Express), bank transfers (for annual plans), and local payment methods (AED, SAR, etc.). Custom payment arrangements are available for Enterprise customers.

Your customers (vehicle owners) use it to track their vehicle's service status in real-time, book appointments, view invoices and approve additional work, receive push notifications, view service history, and contact your garage directly. Pricing: AED 15,000/year for up to 5,000 active users.

Your team members (technicians, managers) use it to view assigned jobs, update task status, log service notes and issues found, access customer history, coordinate with team members, and send updates to customers. Pricing: AED 5,000/year.

No. Each serves a different purpose. The Customer App is for your customers to track their vehicles (AED 15,000/year). The Staff App is for your team to access AutoSuite on mobile (AED 5,000/year). You can use just the web dashboard, one app, or both — choose what fits your garage.

Yes. Customers can receive email notifications with job updates (included by default), click links in SMS/WhatsApp to track status (with add-on setup), or log into the web dashboard from their phone. The mobile app is optional but more convenient.

When a job is created, the customer receives an SMS or email with a download link. They download the Customer Mobile App, log in with their phone number, and the job card appears automatically. They then see real-time updates as work progresses. Our onboarding team helps you set this up.

The Customer Mobile App displays your garage name and branding. Enterprise customers can request custom mobile app development. Contact sales@safo.ae to discuss custom app options.

Included (no extra cost): Email, Google Calendar, Webhooks. Available as add-ons (AED 3,000 each): QuickBooks (sync invoices, payments, accounting), Xero (sync invoices, accounting), Stripe (accept digital payments), WhatsApp Business API, SMS Gateway, Analytics tools (Tableau, Power BI, etc.), Custom API. Enterprise customers get unlimited custom integration options.

Integration add-ons are AED 3,000 per integration annually. This includes one-time setup and configuration, data sync/connection maintenance, and support for the integration. Contact sales@safo.ae for multiple integration bundles or Enterprise pricing.

No — buy only what you need. Common combinations: Accountant garage: QuickBooks or Xero (AED 3,000). Digital-first garage: Stripe + WhatsApp (AED 6,000). Full integration stack: all 7 add-ons (AED 21,000). You can add integrations anytime as your needs evolve.

Yes. Pre-built integrations exist for QuickBooks and Xero. If you use different software, a custom integration can often be built — contact sales@safo.ae to discuss your setup.

Most integrations (QuickBooks, Xero, Stripe, SMS, WhatsApp) take 2–3 hours to set up and go live the same day or next business day. Complex or custom integrations take 1–2 weeks depending on complexity. Our onboarding team handles all setup.

Yes. For Standard plans, custom integrations may be built for an additional fee. For Enterprise plans, unlimited custom integrations are available. Contact sales@safo.ae to discuss your specific needs.

Yes. AutoSuite includes enterprise-grade security: AES-256 encryption (military-grade), TLS 1.3 for data in transit, 99.9%+ uptime SLA, daily automated backups with 90-day retention, 24/7 infrastructure monitoring, role-based access control, and audit logs with 7-year retention. See our Security page for full details.

Yes. AutoSuite complies with UAE VAT regulations (automatic VAT calculation, FTA-ready reports), GDPR, CCPA, PCI DSS Level 1, ISO 27001, and SOC 2 Type II (independently audited). 7-year data retention is maintained for audit compliance.

Automatic daily backups are performed once per day, retained for 90 days, replicated across multiple geographic locations, encrypted with AES-256, and tested regularly to ensure recoverability. You can request a manual backup anytime by contacting support@safo.ae.

Yes. You can export your full dataset anytime from Account Settings, or request an export by contacting support@safo.ae. Upon cancellation, we provide a 30-day export window. Your data is 100% yours — no lock-in.

We have incident response procedures: affected customers are notified immediately, an investigation is conducted, a security audit is performed to prevent recurrence, and we maintain regular penetration testing and continuous security monitoring. Our SOC 2 Type II certification includes third-party security audits.

2FA is optional but strongly recommended: Go to Account Settings, enable two-factor authentication, choose an authenticator app (Google Authenticator, Authy, etc.) or SMS, scan the QR code or enter the provided code, and verify with your phone. Highly recommended for Owner and Manager accounts.

Multiple support channels: Email support@safo.ae for general support, security@safo.ae for security/compliance questions, and sales@safo.ae for pricing/add-on questions. The Help Center has full guides and video tutorials available 24/7. An in-app help button is also available within AutoSuite.

Email support is responded to within 24 hours. The Help Center is available 24/7. Infrastructure monitoring runs 24/7 by our team. Enterprise customers get dedicated support with custom SLAs.

Email support@safo.ae with a description of the issue, screenshots if possible, steps to reproduce, and your plan and user role. You can also use the in-app help button. Our team will investigate and follow up within 24 hours.

Bug fixes and improvements are released weekly. New features are released monthly. Major updates are released quarterly. All updates are released automatically — no maintenance required on your end.

Yes. The web dashboard is fully responsive and works on desktop browsers, tablets, and mobile phones. For the best mobile experience with full features, use the Staff or Customer mobile apps.