Security & Compliance

Your Data.
Protected.

Enterprise-grade security. Complete compliance. Total peace of mind.

AutoSuite is built on the same security infrastructure trusted by global enterprises — so your garage data is always encrypted, always backed up, and always yours.

Contact Security Team

Bank-Level Security

The same standards used by financial institutions, applied to your garage data.

256-Bit
AES Encryption
99.9%+
Uptime SLA
Daily
Automated Backups
24/7
Infrastructure Monitoring

Encryption Standards

Your data is encrypted at every step — at rest, in transit, and in backups.

Data at Rest

AES-256-GCM

All stored data — your job cards, customer records, invoices, and backups — is encrypted using AES-256 encryption, the same standard used across financial and government sectors worldwide.

In plain English: even if someone could physically access our servers, your data would be completely unreadable to them.

Data in Transit

TLS 1.3

Every connection between your device and AutoSuite servers uses TLS 1.3 — the latest and most secure transport encryption protocol available, with perfect forward secrecy.

In plain English: your data is secure whether you're on office WiFi, home internet, or a public hotspot.

Enterprise Infrastructure

Enterprise-grade infrastructure designed for reliability, security, and scale — trusted by businesses across the UAE and GCC.

Enterprise Infrastructure

Built on reliable, enterprise-grade data centers with automatic scaling and multi-region redundancy. Designed for businesses that can't afford downtime.

Auto-Scaling

Infrastructure scales automatically with your usage. No performance degradation during peak hours, no capacity planning needed on your end.

Multi-Region Redundancy

Data replicated across multiple geographic locations. If one region encounters issues, traffic automatically routes to healthy servers.

99.9%+ Uptime SLA

Less than 9 hours downtime per year, backed by a contractual service level agreement with guaranteed reliability.

Automatic Backup & Recovery

Daily automated backups retained for 90 days. Disaster recovery tested regularly to ensure your data is always recoverable.

Enterprise Monitoring

24/7 real-time monitoring and automated alerts. Our team responds to any infrastructure issues instantly, around the clock.

Role-Based Access Control

Every user sees only what they need to see. Nothing more, nothing less.

Permission Owner Manager Technician Front Desk Accountant
View all jobs & reports
Create & modify job cards
Update assigned task status
Access financial data
Manage users & settings
Two-Factor Authentication (2FA)
Optional for all users, strongly recommended for Owner and Manager accounts. Supports authenticator apps and SMS.
Session Management
Sessions expire after inactivity. Account owners can view active sessions and remotely revoke any session instantly.

Privacy by Design

We collect only what we need, protect what we collect, and never monetise your data.

What We Collect

  • Account registration information
  • Operational data you input (jobs, customers, invoices)
  • Usage analytics (anonymised) to improve the product
  • Support communications when you contact us

What We Don't Collect

  • Your customers' payment card numbers
  • Sensitive personal IDs (passport, Emirates ID)
  • Data for advertising or marketing to third parties
  • Biometric or health-related data

Your Data is Yours

You own 100% of your data at all times. You can export your full dataset at any time from Settings. If you cancel, we provide a 30-day export window before any deletion. We are fully GDPR-compliant — you have the right to access, correct, or delete your data at any time.

Full data export Right to rectification Right to deletion Right to access

VAT & Tax Compliance

AutoSuite handles VAT calculation, reporting, and archiving automatically — so you're always audit-ready.

Automatic VAT Calculation

VAT is calculated and applied automatically on every invoice. No manual calculations, no errors.

Configurable Rates

Supports UAE VAT (5%), KSA VAT (15%), and custom rates for other jurisdictions. Switch rates in seconds.

FTA-Ready Reports

Generate VAT return reports formatted for the UAE Federal Tax Authority (FTA) in one click.

7-Year Document Archive

All invoices, receipts, and tax documents are archived for 7 years — meeting the UAE Commercial Transactions Law requirement.

Compliance Certifications

AutoSuite meets the world's most rigorous security and privacy standards.

SOC 2 Type II

Independently audited for security, availability, processing integrity, confidentiality, and privacy controls.

ISO 27001

International standard for information security management systems, covering risk assessment and treatment.

GDPR

Full compliance with the EU General Data Protection Regulation, including data subject rights and privacy controls.

PCI DSS Level 1

Highest level of Payment Card Industry compliance, ensuring secure handling of payment card data.

Complete Audit Trails

Every action taken in AutoSuite is logged permanently — creating an immutable record for compliance, accountability, and dispute resolution.

Every login, logout, and failed attempt
All job card creates, edits, and status changes
Invoice generation, edits, and payment records
User management and permission changes
Data exports and integrations accessed
7 Years
Log retention
Immutable
Cannot be altered
Recent Audit Log
User logged in
ahmed@garagexyz.com · 09:14 AM
Job card #JC-0481 created
sarah@garagexyz.com · 09:22 AM
Invoice #INV-0892 generated
system · 02:45 PM
User role updated
admin@garagexyz.com · 03:10 PM

Shared Responsibility Model

Security is a partnership. Here's what we handle, and here's what we recommend you do.

What AutoSuite Does

  • Encrypts all data at rest and in transit
  • Performs daily automated backups
  • Monitors infrastructure 24/7 for threats
  • Patches security vulnerabilities promptly
  • Maintains compliance certifications

What You Should Do

  • Use strong, unique passwords for all accounts
  • Enable 2FA on Owner and Manager accounts
  • Remove access for staff who leave the business
  • Never share login credentials between employees
  • Report suspicious activity to security@safo.ae

Security FAQ

Common questions about data safety and compliance.

Yes. AutoSuite performs automated daily backups with 7-year retention. Your data is replicated across multiple geographic locations for disaster recovery. Backups are encrypted with AES-256.

Yes. All data transmitted between your device and AutoSuite servers is encrypted using TLS 1.3, even on public networks. We strongly recommend enabling 2FA for an additional layer of protection.

Start with Confidence

Your data is protected from day one. Enterprise security included on every plan — no extra cost, no configuration required.

Start Free Trial Contact Security Team

Included by Default

  • Digital job cards
  • Email notifications
  • Invoice generation
  • Customer profiles & service history
  • Real-time job tracking
  • Web dashboard

Optional Add-Ons (Available with Separate Pricing)

  • Customer Mobile App* — Separate pricing
  • Garage Staff Mobile App* — Separate pricing
  • SMS notifications* — requires SMS gateway
  • WhatsApp messaging* — requires WhatsApp Business Account
  • Digital payment processing* — requires payment gateway (Stripe, PayPal, etc.)
  • Integration add-ons (QuickBooks, Xero, Stripe, etc.)*

*Mobile apps and integrations available for purchase. Contact sales@safo.ae for pricing. Our onboarding team helps configure optional features based on your needs.