Help Center

Go to Settings → Team, click Invite Technician, and enter their name and mobile number. They'll receive an SMS with a download link for the staff app. You can set their role, pay rate, and specialisations from the same screen. Technicians don't need to create an account — the invitation handles everything.

Check three things: (1) the customer's mobile number is saved correctly with country code (e.g. +971 for UAE), (2) notifications are enabled under Settings → Notifications, and (3) your WhatsApp Business API or SMS gateway is connected. If WhatsApp shows "Pending" status, the customer may need to opt in first by messaging your WhatsApp number.

Your account stays active until the end of the billing period you've already paid for — no refunds for unused time, but you won't be charged again. Your data is kept for 90 days after cancellation so you can export it. To cancel, go to Settings → Billing → Cancel Subscription or contact support and we'll handle it for you.

Yes. The AutoSuite web dashboard is fully responsive and works on any phone browser. Additionally, the AutoSuite Mobile App (available on iOS and Android) gives your customers a native experience for booking, tracking jobs, and paying invoices. Staff use the same web dashboard — no separate staff app is required, though a mobile-optimised view is provided.

AutoSuite runs on enterprise-grade cloud infrastructure with automatic backups every 6 hours. Your data is stored in encrypted form and replicated across multiple regions. You can also export all your data at any time from Settings → Data Export in CSV or PDF format. See our security page for full details.

Yes. Go to Settings → Billing → Tax, enter your TRN (Tax Registration Number), and set VAT to 5%. From that point, all invoices will automatically calculate and display VAT, and your monthly VAT summary report is generated with one click — ready to submit to the FTA. We also support zero-rated and exempt line items for mixed invoices.

Yes. AutoSuite supports CSV import for customers, vehicles, and job history. Download our import template, fill it with your existing data, and upload it under Settings → Import Data. If you're migrating from another garage software, our onboarding team will do the import for you — just contact support.

Go to Settings → Integrations, click QuickBooks or Xero, and follow the OAuth login flow. Once connected, invoices and payments sync automatically every time a job is closed. You can map AutoSuite service categories to your chart of accounts in the integration settings panel. Requires the Advanced plan or the QuickBooks/Xero add-on.

No. All AutoSuite plans include unlimited job cards, unlimited customers, and unlimited invoices. The differences between plans are around team size (number of user seats), feature access (integrations, analytics), and support priority — not usage limits. See the pricing page for a full plan comparison.

The AutoSuite interface is available in English and Arabic (right-to-left layout included). Customer-facing documents — invoices, receipts, and job updates — can be sent in either language per customer preference. Additional languages are on the roadmap; check the roadmap for updates.